Shipping & Delivery Policy

At Nayeem Embroider, we are committed to providing our customers with a seamless and reliable shipping and delivery experience. Whether you're purchasing intricate Patches, Stone Patches, or Velvet Patches, our team works hard to ensure your order reaches you in perfect condition, on time, and with complete transparency. This Shipping & Delivery Policy outlines the various methods, timeframes, fees, and other details regarding how we deliver our products to your doorstep.

  1. Order Processing Time

Once you place your order with Nayeem Embroider, it will undergo a thorough quality check before being processed for shipment. Our team aims to process and dispatch all orders as quickly as possible.

  • Processing Time: All orders are typically processed within 2-3 business days. Please note that processing times may vary based on the product type, customization requests, or stock availability.
  • Orders placed after 4 PM IST or during weekends and public holidays will be processed on the next business day.

In the event of unforeseen delays, we will notify you via email or phone. You will receive a confirmation email once your order is ready for dispatch, along with tracking information to monitor your package.

  1. Shipping Methods & Delivery Timeframes

Nayeem Embroider offers various shipping options to cater to our customers' needs. Delivery times may vary depending on your location, the shipping method chosen, and the availability of your product.

Domestic Shipping (Within India):

We offer several shipping options within India:

  • Standard Shipping: This option typically takes 5-7 business days for delivery after dispatch. This is an economical option for non-urgent orders.
  • Expedited Shipping: For faster delivery, you can opt for expedited shipping, which generally takes 2-4 business days after dispatch.
  • Same-Day Shipping: Available only for customers within Chandigarh and nearby areas. Orders must be placed before 12 PM IST to qualify for same-day shipping, and delivery will be completed within 24 hours of dispatch.

International Shipping (Outside India):

We are happy to offer worldwide shipping to our global customers. International shipping options include:

  • Standard International Shipping: This option can take 10-15 business days after dispatch, depending on the destination country.
  • Expedited International Shipping: For faster delivery, this option can take 5-7 business days after dispatch.

Please note that delivery times may be extended for international shipments due to customs clearance or other international shipping regulations. Additionally, some countries may impose customs duties or taxes on imported goods, which will be the responsibility of the customer.

  1. Shipping Charges

The cost of shipping will be calculated based on several factors, including your location, the size and weight of the package, and the chosen shipping method.

  • Domestic Shipping Charges: Shipping fees for deliveries within India depending on the delivery location and shipping method selected.
  • International Shipping Charges: International shipping fees are determined by destination, package weight, and preferred shipping option. You can view the shipping charges for your specific order during checkout.

Nayeem Embroider occasionally offers free shipping promotions, which will be applied to eligible orders at checkout. Please check our website or subscribe to our newsletter for information on such offers.

  1. Tracking Your Order

Once your order has been processed and shipped, we will provide you with a tracking number via email. You can use this tracking number to monitor your shipment through our carrier’s website or app. For any queries regarding the status of your shipment, feel free to contact our customer service team at +91 89686 49568 or via email at nayeemembroider711@gmail.com.


  1.  Customs, Duties, and Taxes

For international shipments, please be aware that customs policies vary widely from country to country. As the recipient of an international shipment, you may be subject to customs duties, import taxes, or other fees levied by your country’s customs authorities.

  • Nayeem Embroider does not have control over these charges, and we are not responsible for any additional costs once your order has been dispatched.
  • It is the customer’s responsibility to pay for any import duties, taxes, or fees required by the destination country.
  • If you refuse to pay these fees and the package is returned to us, we reserve the right to deduct return shipping and any other incurred costs from your refund.
  1. Delivery Issues and Delays

While we strive to ensure that your order reaches you within the specified timeframes, there may be occasional delays due to circumstances beyond our control, including but not limited to:

  • Natural Disasters
  • Customs Hold-ups
  • Logistical Challenges during Peak Seasons
  • Carrier Service Issues

If your shipment is delayed or lost in transit, please contact us as soon as possible. We will work with our carriers to resolve the issue and provide the necessary assistance to track your package or process a replacement, if applicable.

7. Incorrect Shipping Address

It is the customer’s responsibility to provide accurate and complete shipping information during checkout. If an incorrect or incomplete address is provided, Nayeem Em

In case you realize that you have entered the wrong shipping address, please contact us immediately at +91 89686 49568 or via email at nayeemembroider711@gmail.com. If the order has not been shipped, we will do our best to correct the address. However, if the order has already been dispatched, you will be responsible for any additional shipping fees required to reroute or resend the package.

  1. Undeliverable Packages

In the event that a package is returned to us due to an incorrect address, refusal of delivery, or failure to pick up the package from the carrier, Nayeem Embroider reserves the right to charge a return shipping fee. If you would like us to resend the package, additional shipping fees will apply.

  1. Damaged or Defective Items

We take great care in ensuring that all orders are securely packed and shipped in pristine condition. However, if you receive a damaged or defective item, please contact us within 48 hours of receiving your package.

  • You may be required to provide photos of the damaged product and packaging for our assessment.
  • Once verified, we will offer a replacement or refund, depending on the situation.
  1. Lost or Stolen Packages

Once a package has been marked as delivered by the carrier, Nayeem Embroider is not responsible for any lost or stolen items. We recommend that customers provide secure delivery locations and track their orders closely. If you believe your package has been stolen, please contact the carrier directly for further assistance.

  1. Contact Us

For any inquiries or assistance regarding your shipping and delivery, feel free to contact our customer service team:

  • Phone: +91 89686 49568
  • Email: nayeemembroider711@gmail.com
  • Address: Sector 13, 1054, Panchkula, Chandigarh, 160101, India

At Nayeem Embroider, we are dedicated to providing the best service possible, and we are always here to help with any concerns related to your order.

This Shipping & Delivery Policy ensures transparency and clarity in all aspects of the shipping process at Nayeem Embroider. Thank you for choosing us for your Patches, Stone Patches, and Velvet Patches needs.