Return, Refund, & Cancellation Policy

Nayeem Embroider values the trust you place in us, and we strive to ensure that your experience with our products, including patches, stone patches, and velvet patches, is always positive. However, if for any reason you are not satisfied with your purchase, our Return, Refund, and Cancellation Policy is designed to address your concerns in a transparent and hassle-free manner. Please take the time to review the following guidelines, which explain the conditions and processes related to returns, refunds, and cancellations.

  1. Eligibility for Returns

At Nayeem Embroider, we take pride in offering high-quality products, but we understand that issues may arise. You can request a return under the following conditions:

  • Damaged Products: If the product you received is damaged or defective due to transit or manufacturing errors, you are eligible for a return.
  • Incorrect Orders: If the product delivered to you is not what you ordered (wrong style, size, or design), you are eligible for a return.
  • Quality Issues: If the patch has visible quality issues, such as loose stitching or uneven stone settings, we will gladly accept a return.

Please note that products must be unused, unwashed, and in their original packaging to qualify for a return. We reserve the right to refuse returns if the product shows signs of use, damage, or alteration.

Non-returnable Items:

  • Customized or personalized patches are non-returnable unless they are faulty.
  • Items on clearance or final sale are non-returnable and non-refundable unless damaged upon delivery.
  1. Return Process

To initiate a return, please follow these simple steps:

  • Contact Us: Reach out to our customer support team at nayeemembroider711@gmail.com or call us at +91 89686 49568 within 7 days of receiving your order.
  • Provide Details: Share your order number, reason for return, and any supporting photos of the product's condition (in case of damage or quality issues).
  • Return Approval: Once your return request is approved, we will provide you with detailed instructions on how to ship the product back to us.
  • Shipping the Product: Pack the product securely and ship it back to the address provided:Return Address:
  • Sector 13, 1054, 160101 Panchkula, Chandigarh, India
  • Inspection & Approval: After we receive the returned product, our quality control team will inspect it. If the product meets our return conditions, we will process your refund or replacement.

Please note that customers are responsible for the return shipping costs unless the product is damaged, defective, or incorrect.

  1. Refund Policy

At Nayeem Embroider, we offer a straightforward refund process. Refunds are applicable under the following conditions:

  • Approved Returns: If your return is approved after inspection, we will initiate the refund.
  • Product Unavailability: If we are unable to provide a replacement product due to unavailability, a full refund will be issued.
  • Cancellation Refunds: If you cancel your order before it is shipped, you are eligible for a full refund. Please refer to the cancellation policy below for further details.

Refund Processing:

  • Refunds are processed to the original payment method used during the purchase (Credit/Debit Card, Net Banking, UPI, etc.).
  • It may take up to 7-10 business days for the refund to reflect in your account after processing, depending on your bank's policies.
  • If your refund is delayed beyond this time frame, please reach out to us at nayeemembroider711@gmail.com for assistance.
  1. Cancellation Policy

We understand that you may change your mind or need to cancel your order for various reasons. Our cancellation policy allows flexibility before the order has been shipped:

  • Before Shipment: You can cancel your order anytime before it is dispatched from our warehouse. A full refund will be processed to your original payment method.
  • After Shipment: Once the order has been shipped, cancellations will no longer be possible. However, you may still opt for a return if the product meets the eligibility criteria.

Cancellation Process:

  • To cancel your order, please contact us at nayeemembroider711@gmail.com or call +91 89686 49568 with your order details.
  • Cancellations are processed within 24-48 hours after receiving your request. Once confirmed, the refund process will be initiated.
  1. Exchanges

If you would like to exchange a product (such as for a different style or color of patch), the exchange process follows a similar protocol to the return process:

  1. Eligibility: Exchanges are only available for items that meet the return criteria. Customized products cannot be exchanged unless defective.
  2. Exchange Process:
    1. Contact our support team at nayeemembroider711@gmail.com or +91 89686 49568 within 7 days of receiving your product.
    2. Ship the original item to the return address provided after your request is approved.
    3. Once we receive and inspect the product, we will send the exchange item to you.


Please note that you are responsible for the shipping costs of returning the original product unless it was damaged or defective.

  1. Conditions That Void Return, Refund, or Exchange

We take pride in our products, and all returns, refunds, or exchanges are processed based on the specific condition of the item. Returns, refunds, and exchanges will not be approved in the following scenarios:

  • The item shows signs of wear, use, or alteration.
  • The original packaging or tags are missing.
  • The return request is made after the stipulated 7-day return window.
  • The product has been customized or personalized (except in the case of defects).
  1. Shipping Costs

For returns and exchanges, unless the product is damaged or incorrect, the customer will bear the shipping costs for returning the product. Nayeem Embroider does not offer prepaid return labels. We recommend using a trackable shipping service to ensure that the product reaches us safely. We are not responsible for any lost or damaged return shipments.

If you are returning an item due to our error (damaged or incorrect product), we will cover the return shipping costs.

  1. Contact Information

For any questions regarding your returns, refunds, or cancellations, please feel free to contact our support team at:

  • Email: nayeemembroider711@gmail.com
  • Phone: +91 89686 49568
  • Address: Sector 13, 1054, 160101 Panchkula, Chandigarh, India

Our customer service team is available from Monday to Friday, 10 AM to 6 PM, and will respond to your queries as quickly as possible.

  1. Dispute Resolution

If you are not satisfied with the outcome of your return or refund request, we encourage you to reach out to us to resolve the issue amicably. Our team will do everything possible to ensure that you have a positive experience with Nayeem Embroider.

We hope this Return, Refund, and Cancellation Policy provides you with clarity and confidence when shopping with us. Nayeem Embroider is committed to delivering high-quality patches, stone patches, and velvet patches, along with exceptional customer service.